SHIPPING

Items will be shipped via USPS or UPS. I try to ship as quickly as possible, but it could be up to 10 days to ship. You can expect longer shipping time around the holidays.

$8 flat rate shipping to the 48 contiguous states (excludes Hawaii and Alaska)

If you provide the incorrect mailing address and your item(s) is returned to sender, you will not be refunded the shipping amount. Please make sure your mailing address is correct.

Email Info@therustedwillow.net with any order or shipping issues.

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RETURNS

NO RETURNS. ALL SALES ARE FINAL. I cannot issue refunds, exchanges, etc. Please make sure you have looked at all the photos and the item is exactly what you want before purchasing.

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DAMAGES

Damages must be reported to us within 24 hours of the packaging being marked as delivered from the tracking on the USPS website. If it is past the 24 hours of the package being delivered you will have to submit the claim with the carrier and I will not be able to refund or replace any of the items. I will refund if it is within 24 hours of it being delivered, but only as long as pictures are given to prove damage and you keep the box and product so the shipping company is able to pick it up so they can process the claim. Without the photos and package I cannot validate damage and cannot get a refund for your items being damaged. In those cases you will need to submit a claim to the shipping company to receive a refund.

Email name, order number, photos and description to info@therustedwillow.net